The Chief Nursing Officer, Department of Health, Social Services and Public Safety (DHSSPS), asked NIPEC to partner with the Royal College of Nursing (RCN) to produce a patient experience "statement" aimed at outlining the standards patients and clients can expect from services throughout health and social care sectors in Northern Ireland.

Patient experience is multi-professional and multi-disciplinary in scope, a positive "patient experience" being the responsibility of all involved in providing health and social care. This "statement" therefore, was to impact at both organisational level as well as the practice and contribution of all individuals.

NIPEC led this initiative in close collaboration with the RCN. The work took account of the RCN's wider UK Dignity campaign activities and previous work articulating standards of patient experience previously initiated by the DHSSPS. The programme of work involved collaboration and consultation with key stakeholders from the health and social care and voluntary sectors. The objective of the work was to produce a document for use by organisations and a small booklet for circulation to all staff in Health and Social Care Trusts. Work was completed on the organisational document in mid October 2008 and work was continued regarding the development of the information booklet for staff.

At the Chief Nursing Officer's Annual Conference, Wednesday 12 November 2008, the Minister for Health, Mr Michael McGimpsey, launched the organisational Patient Experience Standards document. Click below to download the document IMPROVING the Patient and Client Experience.


Contact Information

For enquiries relating to this project, please click here